Knowunity

Improving education for
10M Students

Together with a Junior Designer, I was the first designer to join one of Europe's fastest-growing EdTech startups. I've worked on all fronts and recently have been leading design for our AI Tutor - an initiative deemed critical by investors.

Futher Facts

Timeframe:
10/2021 - Now

Skills: 


Design Systems, UI-Design, AI-UX,

 Lean Startup, Usability Testing, User Research

Headcount: 


20 Employees -> 100 Employees

Users: 


1M -> 10M+

Design Team: 


Ran Mo, 


Matti Wagner, 


Wajahat Ali Nawab

My Role

I was the most experienced designer in the company until our Head of Design joined in Summer 2022. 





Worked on our Design Tokens & Design System Components, closely collaborated with Developers to implement the system.

Together with my PM championed a new framework for product discovery that is now adopted on a broader basis.



Overview

The Highlights

01 - Developing our AI Tutor

Our initial Assistant wasn't adopted by many students, so I researched new interaction patterns in order to improve the Experience resulting in a significant increase of user engagement with the Tutor.

↑ Some of the Features I designed for the AI Tutor

02 - Adapting our product to young students

Our Product was not working well for young users. So together with my PM I shipped successful experiments supporting students to find relevant content.

Our Product was not working well for young users. So together with my PM I designed some features supporting students to find relevant content easier.

↑ The Assessment Quiz in App Onboarding helping users to find out about their struggles

↑ The Assessment Quiz in App Onboarding helping users to find out about their struggles

↑ The Assessment Quiz in App Onboarding helping users to find out about their struggles

03 - Creating design tokens and design system

Design and Development wasn't aligned when we joined. So together with developers, I created the first version of our design tokens. Laying the foundation for our design system and improving design quality and shipping speed.

Design and Development wasn't aligned when we joined. So together with developers, I created the first version of our design tokens. Laying the foundation for our design system and improving design quality and shipping speed.

↑ The Assessment Quiz in App Onboarding helping users to find out about their struggles

↑ The Assessment Quiz in App Onboarding helping users to find out about their struggles

↑ The Assessment Quiz in App Onboarding helping users to find out about their struggles

AI-Tutor - 07/23-11/23

Finding new interaction patterns to unleash LLM's for learning

Finding new interaction patterns to unleash LLM’s for learning

01 - Challenge

While LLM’s bring entirely new possibilities for education, the market is flooded with lackluster design solutions

Our Assistant MVP, was simply a ChatGPT Wrapper being 100% text based

Our Assistant MVP, was simply a ChatGPT Wrapper being 100% text based

Our Assistant MVP, was simply a ChatGPT Wrapper being 100% text based

In a market flooded with such solutions our AI Offering lacked a USP

In a market flooded with such solutions our AI Offering lacked a USP

In a market flooded with such solutions our AI Offering lacked a USP

02 - Research

Best Practices pointed towards leveraging existing UI Patterns and minizing reliance on texting

Even the market didn’t have any solution I found to be adequate

I took the risk and researched a new interaction pattern

03 - Concept

Translating different means of human communication into 

the digital world

Idea was to separate human input and AI feedback in layers

We figured it’d be crucial if the AI could give hints or nudges

04 - Testing & Iteration

04 - Testing & Iteration

Developing the idea through user feedback based on multiple rounds of usability testing

Developing the idea through user feedback based on multiple rounds of usability testing

Developing the idea through user feedback based on multiple rounds of usability testing

We sponsored a soccer team so we could get in touch with young students

We sponsored a soccer team so we could get in touch with young students

We sponsored a soccer team so we could get in touch with young students

I took the risk and researched a new interaction pattern

I took the risk and researched a new interaction pattern

I took the risk and researched a new interaction pattern

05 - SOlution

05 - SOlution

Creating a layered design, proactive nudges and a dynamic widget to improve our AI-Tutor

Creating a layered design, proactive nudges and a dynamic widget to improve our AI-Tutor

Creating a layered design, proactive nudges and a dynamic widget to improve our AI-Tutor

25%

25%

25%

More Students using the AI Tutor in the first week

More Students using the AI Tutor in the first week

More Students using the AI Tutor in the first week

20%

20%

20%

More messages
with the AI Tutor

More messages
with the AI Tutor

More messages
with the AI Tutor

Lower Grades - 06/23

Adapting our product to the needs of young students

Adapting our product to the

 needs of young students

01 - Challenge:

Our Product, beloved by Older Students, wasn’t resonating all that well with younger ones

Our Assistant MVP, was simply a ChatGPT Wrapper being 100% text based

Our Assistant MVP, was simply a ChatGPT Wrapper being 100% text based

Our Assistant MVP, was simply a ChatGPT Wrapper being 100% text based

Less than 50% used search, the core feature of our platform

Less than 50% used search, the core feature of our platform

Less than 50% used search, the core feature of our platform

02 - Research

Through interviewing Teachers, we found young students did not know what to search for

Young Students struggled to abstract concepts from a task

Teachers also said that for motivation its best to show

03 - Solution

Helping young students finding what they need with an AI- powered quiz and a guided keyword search

30%

30%

30%

Of users that saw quiz in Onboarding completed it

Of users that saw quiz in Onboarding completed it

Of users that saw quiz in Onboarding completed it

6%

6%

6%

Increase in Retention among young students

Increase in Retention among young students

Increase in Retention among young students

Other notable Projects

Pushing user centered initatives
& improving visual quality

Pushing user centered initatives & improving visual quality

01 - color Tokens


Design & Dev. wasn’t aligned when we joined, so with Tokens I laid the foundation for it

I closely collaborated with Developers to find Token Names & Come up with a scalable structure

I closely collaborated with Developers to find Token Names & Come up with a scalable structure

I closely collaborated with Developers to find Token Names & Come up with a scalable structure

02 - Visual Overhaul

Together with our Head of Design we developed a new visual direction for the app

We created colors based on personal traits users connected with our app

I played around with Dall-E3 to get some consistent visuals

About me

I am a passionate & curious mind.
Feel free to connect on LinkedIn

© 2022 Hannes Maurer

Created with 💙 in Esslingen

About me

I am a passionate & curious mind.
Feel free to connect on LinkedIn

© 2022 Hannes Maurer

Created with 💙 in Esslingen

About me

I am a passionate & curious mind.
Feel free to connect on LinkedIn

© 2022 Hannes Maurer

Created with 💙 in Esslingen